Skills course
Introduction to Conflict Resolution and Mediation Skills
The accredited grounding in mediation skills, for people already resolving things in their own community.
Duration
3 days
Level
Level 2
Credits
4
Guided hours
32
What this course is
In a workplace: The accredited grounding in mediation skills, for people who handle disputes as part of a wider role.
In a community setting: The accredited grounding in mediation skills, for people already resolving things in their own community.
Core mediation skills are the same discipline whoever is in the room. This is the accredited counterpart to the one-day workplace courses, and the natural route into practice for community workers.
What you will cover
Delivered against the OCN Northern Ireland unit specification. By the end of it you will have covered:
- The dynamics and possible causes of conflict, and a clearer understanding of yourself in it
- How communication affects a conflict situation
- Applying a conflict resolution model
- Planning and demonstrating mediation skills
- Reflecting on your own role in conflict, and recognising your own triggers
Who it is for
We run this for workplaces and for community organisations alike. The material is the same; the examples and the pace are set by the group in the room.
This is skills course — a short course, complete in itself. There is no prerequisite, and nothing you are expected to take afterwards.
How it runs
We deliver this course to a whole group rather than as a public course.
01
Talk it through
Tell us who the group is and what you need out of it. Usually a short call.
02
We shape it
The accredited content is fixed, but the examples, the case material and the pace are built around your group.
03
We deliver it
In your own setting or online, over 3 days, at times that suit the group.
04
Accreditation
Learners are registered with OCN Northern Ireland and assessed against the published criteria.
Accreditation
This course is OCN NI accredited, Level 2.
It carries 4 credits at 32 hours of guided learning. Day counts shown across the site are our own approximation at six guided hours a day, and are indicative only — the awarding body specifies hours, not days.
Enquire about this course
Tell us about the group and we will come back with dates and a cost. No obligation, and we will say if we think something else fits better.
Having trouble with this form? Call us on 028 9043 8614 or email info@mediationni.org and we will take the details.
Would rather talk it through? Book a 30-minute call.
Next step
Run this course for your group
Tell us the group and what you need from it, and we will come back with dates and a cost. Bespoke courses are charged at a day rate — see our rates.